Refund and Returns Policy

Returns and Refunds Policy

At My Instamart Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help. Our Returns and Refunds Policy is designed to provide you with a straightforward and fair process, so you can shop with confidence.

1. Return Eligibility

To be eligible for a return:

The item must be in its original, unused condition, with all tags and packaging intact.
The return must be requested within 14 days from the date of delivery.
Certain items, such as health and personal care products, are non-returnable due to hygiene and safety reasons. Please check the product details before making a purchase.

2. How to Return an Item

To initiate a return:

Contact Us: Reach out to our customer support team at support@myinstamart.shop to request a return authorization.
Provide Order Details: Include your order number, the item(s) you want to return, and the reason for the return.
Return Shipping: Once your return is authorized, you will receive instructions on how to return the product. The return shipping cost may be the responsibility of the customer unless the item is defective or incorrect.
Packaging: Please ensure that the item is securely packed to avoid damage during return shipping. If possible, use the original packaging.

3. Refunds

Once your return is received and inspected, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please note:

Processing Time: Refunds typically take 5-7 business days to process after receiving the returned item.
Non-Refundable Items: Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item sent).

4. Exchanges

If you wish to exchange an item for a different size, color, or product, you can follow the same process as a return. We will issue a refund for the returned item, and you can place a new order for the exchange item.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 3 days of receiving the product. We will arrange for a return at no cost to you and provide a full refund or send a replacement, depending on your preference.

6. Late or Missing Refunds

If you haven’t received your refund after the processing period:

Check your bank account or credit card provider again.
Contact your bank or payment provider, as there may be some processing delays.
If you’ve done all of the above and still haven’t received your refund, please contact us at support@myinstamart.shop

7. Customer Satisfaction Guarantee

Your satisfaction is our top priority. If you have any concerns or questions about your purchase, our customer support team is here to help. Please don’t hesitate to reach out to us at any time.